Return Policy

1. Overview

At Zelmarontyflox, we want you to be satisfied with your purchase of HarmonyVessels. This Return Policy outlines the conditions under which you may return products and request a refund. This policy complies with the New Zealand Consumer Guarantees Act 1993, the Fair Trading Act 1986, and applicable GDPR provisions regarding consumer rights.

2. Your Consumer Rights

Under New Zealand law, consumers have certain rights that cannot be excluded by contract, including:

• Products must be of acceptable quality.
• Products must match their description.
• Products must be fit for the purpose for which they are supplied.

Nothing in this Return Policy is intended to limit or override your statutory rights under New Zealand consumer protection laws.

3. Eligibility for Returns

You may return a product if the following conditions are met:

• The return request is made within 30 days of receiving the product.
• The product is unopened and unused, in its original packaging.
• The product is in the same condition as when you received it.
• You provide proof of purchase (order confirmation email or receipt).

4. Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

• Products that have been opened, used, or partially consumed.
• Products with broken or tampered seals.
• Products returned after the 30-day return period.

These restrictions do not apply if the product is faulty, damaged upon arrival, or does not match its description, in which case your statutory consumer rights apply.

5. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at support-center@zelmarontyflox.world with your order number, the reason for the return, and your preferred resolution (refund or replacement).
2. Receive Instructions: Our team will respond within 3 business days with return instructions, including the return shipping address.
3. Ship the Product: Package the product securely in its original packaging and ship it to the address provided. We recommend using a tracked shipping service.
4. Inspection: Upon receiving the returned product, we will inspect it to verify it meets the return eligibility criteria.

6. Refund Process

Once your return has been received and inspected:

• You will be notified by email of the approval or rejection of your refund request.
• If approved, your refund will be processed within 14 business days to the original payment method used for the purchase.
• The refund will include the product price. Original shipping costs are non-refundable unless the return is due to a defective or incorrectly shipped product.
• Please note that your bank or payment provider may take additional time to process and reflect the refund in your account.

7. Damaged or Defective Products

If you receive a product that is damaged, defective, or does not match its description:

• Contact us within 7 days of receiving the product.
• Provide a description of the issue and, if possible, photographs showing the damage or defect.
• We will arrange for a replacement or full refund (including shipping costs) at no additional cost to you.

8. Exchanges

If you would like to exchange a product, please initiate a return as described above and place a new order for the desired product. This ensures the fastest processing time.

9. Return Shipping Costs

• Standard Returns (change of mind): Return shipping costs are the responsibility of the customer.
• Defective/Incorrect Products: We will cover the return shipping costs.

We recommend using a tracked shipping service for all returns, as we cannot be responsible for items lost in transit.

10. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank account or payment method statement again.
2. Contact your bank or payment provider, as processing times may vary.
3. If you have done both and still have not received your refund, contact us at support-center@zelmarontyflox.world.

11. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on this page with a revised "Last updated" date. The policy applicable to your purchase is the one in effect at the time of your order.

12. Contact Us

If you have any questions about this Return Policy, please contact us:

• Company: Zelmarontyflox
• Address: 719 Whangaparaoa Road, Stanmore Bay, Auckland 0930, New Zealand
• Email: support-center@zelmarontyflox.world
• Website: zelmarontyflox.world